My-Bath.com is your leading supplier for the latest wave of new luxury bathroom products and decor. Specializing in computerized steam rooms, whirpool bathtubs, shower panels, infrared saunas, bathroom vanities and much more, My-Bath.com is proud to be one of today's leading top online retailers in the bathroom industry.
Our ultimate goal is to leave you completely satisfied with your product, even years after you have purchased, and our technical support team and customer service team will do their best to make sure that happens. Please don't hesitate to contact us if you have any questions or concerns.
We are the largest online distributor of many high-end luxury bathroom products in the United States. We stock many top bathroom furnishing brands in our 95,000 sqaure foot warehouse located in Southern California. If a product or certain model is out-of-stock we guarantee it's availability within 4 weeks from the time of purchase. We have inbound shipments every week allowing us to consistently fufill orders. Other sellers will not stock these units and have them readily available for shipment; instead, they will place a special order with the manufacturer at the time of purchase, making your product availability anywhere from 8 - 12 weeks for delivery.
100% Satisfaction Guarantee
Your satisfaction is our goal. Over 7,000+ happy online shoppers can't be wrong! We go to great lengths to ensure you get the specialty product that's just right for you. We understand some customers have hesitations about the remote nature of online shopping, and we'll do everything we can to give you risk-free access to products we truly think you'll enjoy. We offer the following 100% Satisfaction Guarantee:
• 100% refund on product purchase price less the shipping (Customer is responsible for actual shipping and/or packaging costs to and from both destinations)
• Your specialty product must be requested in 'new' or 'like-new' condition
Returns, Exchanges & Cancelations
We do everything we can to make ordering online simple. On all returns and exchanges we must charge a 15% restocking fee in addition to the shipping and/or packaging costs to and from your destination. Simply call our customer service staff at 1-866-588-BATH, Mon. - Fri. (9am to 9pm, EST). You will be issued a Return Authorization Number (RA#). If you would like to exchange the item, we will credit or bill your account the difference upon verifying your original return and ship out the exchange by your preferred shipping method. In the event of a cancelation if your product is due to be shipped or on the shipping dock, a cancellation fee similar to the restocking fee in the amount of 15% will be charged.
As soon as your return is received and verified to be in new or like-new condition, your refund will be issued. We will try to credit you via your original method of payment unless otherwise instructed. Normal credit card refunds typically take 2-3 business days. If this fails, we will issue a certified check to your billing address.
All specialty products My-Bath.com sells are brand-new. Each item in our store comes with the original Manufacturer's Warranty; this information is clearly posted under the item's description on each product page.
110% Price Match Guarantee
Are you tired of settling for uninformed sales people, poor customer service, and insufficient product information in your quest to find the best available price? You don’t have to settle anymore. Our exclusive 110% guaranteed price match ensures you the lowest delivered price with the highest standards of professional service.
Taking advantage of our 110% Guaranteed Price Match is easy:
1. If you think you've found the same specialty product offered at a lower delivered price, please call our sales team at 1-866-588-BATH, Mon. - Fri. (9am to 5pm, EST) and Sat. - Sun. (12pm to 5pm, EST), and say that you'd like to report a price match.
2. We'll ask you for the competing store's name and the exact location of the advertised item to verify the price and that the item is new, in stock, and includes the manufacturer's warranty. The item in question must be displayed at the quoted price and must not be a verbal quote.
3. Once we've verified the competitor's pricing, we will match the lower price, subtract 10% of the difference between prices, and process your order. If we offer a product for $1,000, and you find it for $900 somewhere else, you will pay $890 with our 110% Guaranteed Price Match.
If you find a lower delivered price after you've purchased a specialty product from us, you'll still reap the benefits. We will honor our 110% Guaranteed Price Match for up to 10 days after your purchase by giving you an in-store credit for 10% of the difference in price.
Our 110% Guaranteed Price Match is valid when the named competitor is an authorized dealer of the product and is selling a non-auction, new, in-stock, warrantied item at or above the manufacturer's wholesale cost plus our standard order processing cost of 10%. Delivered price is calculated by adding the base item price plus shipping, handling, taxes and any other charges. This offer may not be used in combination with any other financing or promotional offers. My-Bath.com reserves the right to refuse any order or price match if the preceding terms are not met or cannot be verified.
We hold the security of your personal information paramount because we believe you should have complete peace of mind throughout your shopping experience. If you have any concerns about ordering online, don't hesitate to call 1-866-588-BATH, Mon. - Fri. (9am to 9pm, EST) and Sat. - Sun (12pm to 6pm, EST).
Measures of Security
We use 1024-bit SSL, the highest commercially available encryption standard in the world. Upon adding items to your shopping cart, you will see that the URL in your browser's address bar will begin with https… and a lock icon should appear in your browser's status bar. This indicates that you are on our secure server, where all data is encrypted. To further enhance security, we use your credit card security code when you order by credit card.
Best Business Practices
We're a long-standing member of national and regional consumer-advocacy groups, and we know the importance of being a fair and honest retailer. From our generous return policy and dedicated customer support hotline to our iron-clad data security policies and reliable shipment tracking, we offer the shopping experience you should expect from a traditional specialty retailer.
No Sales Tax
We charge no tax to orders shipped outside of Florida. The price you see in your shipping cart is what you'll pay – no surprises My-Bath.com is committed to a clear and straightforward shopping experience. We don't bury shipping surcharges, hide handling fees, or shock you with post-order taxes.